Frequently Answered Questions

What is MiTeam Meetings?

MiTeam Meetings is a multi-party video solution designed for users who want to improve work efficiency and enhance workplace communication with seamless transitions between voice, video, and chat capabilities for a complete collaboration experience. It enables users to access features such as:

Collaborate: Perform audio, video, and web sharing

Chat: Hold chat sessions and receive chat notifications within a meeting

File Sharing: Store and share files

Can MiTeam Meetings be integrated with my other Mitel products?

At present, MiTeam Meetings is fully integrated only with MiCollab. It is available for, and does have some integration with, MiCloud Connect. It is also available as a stand-alone product to all Mitel customers.

  • Micollab specific FAQs

    • Can I continue to use MiCollab Audio, Web & Video Conferencing (AWV)?

      If you have both AWV and MiTeam Meetings installed in your system, by default MiTeam Meetings will be the video tool that is launched when you click a meeting invite. However, you can still use AWV manually.

    • Where can MiCollab users get training on MiTeam Meetings?

      MiCollab users can avail this training manual to acquire a basic understanding of MiTeam Meetings. This training is intended to hand-hold you through the various features and functionality of MiTeam Meetings, and how to use them.

  • MiCloud Connect Specific FAQs
    • Custom avatars are not currently supported in MiTeam Meetings for MiCloud Connect users.
    • MiCloud Connect users can contact Support as described in Contact Us.
  • Stand-Alone Specific FAQs
    • Custom avatars are not currently supported in the Stand-Alone MiTeam Meetings application

What's the capacity for MiTeam Meetings?

For details, see Scalability.

How does the app notify users that they have been invited to a meeting?

  • If a user has previously used the MiTeam Meetings application, there will be an Operating System notification (such as a system tray notification in Windows), even if the app is closed.
  • A registered user who has CloudLink chat enabled in MiCollab will get a notification (Join now button) in the chat conversation to join a meeting. The users must have their MiCollab open to see the invite notifications.
  • A guest user will receive an email invitation.

Can I provide toll-free meeting attendance when I invite customers to a meeting?

Toll-free attendance for MiTeam Meetings is not currently supported.

I would like to use MiTeam Meetings for presentations and brainstorming sessions. Can I use video conferencing in multiple modes?

Yes, MiTeam Meetings has two video modes – video tiles and active speaker (experimental feature). You can also enable screenshare at any time.

What do green borders around video tiles represent?

The green border indicates the active speaker.

How do I report a bug or submit feedback during a meeting?

During an ongoing meeting, click from the control panel and then click the Settings icon (). The Settings panel is displayed. Click the Issues & Feedback tab. The Submit an issue panel opens. Enter a title for the issue, provide a brief description of the issue and click Submit issue to submit the issue. For more information, see Report a problem.

Where can I find dial-in information to call in by phone?

The dial-in phone numbers will be listed in the meeting invite that you have received. Registered users can also get this information when you click from within the Chat Window panel of the meeting in the MiTeam Meetings application. Guest users can also get this information from the Welcome page when they try to join a meeting.

Why does my Dial-in country vary at times?

The user's default Dial-in country displayed on the application UI depends on the user's system IP address. The Dial-in country might vary if your system is connected to a VPN. Mitel recommends that you use the Microsoft Office 365 Outlook Add-in to add other countries in meeting invites.

Is MiTeam Meetings integrated with Outlook Calendar so that I can schedule a meeting directly from Outlook?

MiTeam Meetings can be integrated with your Outlook Calendar. You can now schedule a MiTeam meeting directly from Outlook using the MiTeam Meetings Outlook Add-in.

Do you support huddle rooms?

This feature is not supported in this release. In this release, support is limited to USB cameras and audio equipment.

Can I join a meeting from an existing room system?

This feature is not supported in this release.

Can MiTeam meetings be recorded?

MiTeam meetings can be recorded. For more information, see Recording a MiTeam Meeting.

Who goes to the waiting room before joining a meeting?

The following table lists which users will go to the waiting room before joining a MiTeam meeting.

Type of Meeting Meeting Creator Registered User Guest User PSTN (Meeting Creator, Registered, and Guest User)
Meeting with waiting room No No Yes Yes
Meeting without waiting room No No No No
Invite Only No You can directly enter the meeting if you are invited to the meeting. If you do not have an invite, you must wait in the waiting room. For more information, see Invite-only Meeting. Yes Yes

How do I enable the camera and the microphone for MiTeam Meetings desktop application in Windows and Mac OS?

The option to enable the camera and the microphone for MiTeam Meetings desktop application is specific to the operating system in which you have deployed the application. Click the following links for instructions on enabling the camera and the microphone specific to your operating system.

Windows

Mac OS

If you still face issues with your camera or microphone, or if the message Camera is in use by another application or operating system is configured to deny camera access displays when you log in to a meeting from your MiTeam Meetings Desktop application, do either of the following:

How do I enable the camera and the microphone for MiTeam Meetings web application in a browser?

The option to enable the camera and the microphone for MiTeam Meetings web application is specific to the browser in which you have deployed the application. A common prerequisite is that you must have already enabled permission for the browser to have access to the camera and microphone.This is done from the Control panel/Settings menu of your operating system. For more information about how to do this, see the links pertaining to your operating system in the FAQ “How do I enable the camera and the microphone for MiTeam Meetings desktop application in Windows and Mac OS?”.

After the prerequisite is set, you are prompted to choose device permissions for camera and microphone in the Welcome page. Click Allow to enable access for the camera and microphone or click Don’t Allow to deny access. To change these permissions subsequently, follow instructions pertinent to your browser.

Anti-malware programs blocking access to camera, speaker, or microphone.

Instances of some anti-malware programs blocking access to the camera on the PC have been reported. We have confirmed one such case with the anti-malware program 'HitmanPro'. If you face issues with accessing the camera or other PC resources, check whether any of these programs are running. You must either stop such programs, or if you have such programs running, you must whitelist our installed client or the browser.

How do I install MiTeam Meetings application in the Windows 10 operating system?

You will not be able to install the MiTeam Meetings application in Windows 10 if the Installing Apps settings is set to Allow apps from the Store only. To change this setting, do the following:

  1. Press Windows key + I to open the Settings app.
  2. Click Apps
  3. Click Apps & features from the left pane.
  4. Under Installing apps, expand the drop-down menu and choose Turn off app recommendations.

You can now run the setup file of the MiTeam Meetings application to install it.

How can I choose the speaker for MiTeam Meetings web application in Firefox and Safari browsers?

With Firefox and Safari browsers, the MiTeam Meetings web application uses the speaker currently selected as the default speaker in the operating system to play the meeting audio. Neither the MiTeam Meetings web application nor the browsers provide the option of switching to a different speaker to play the audio during an ongoing meeting. Hence, in Firefox and Safari browsers, to choose a specific speaker for MiTeam Meetings, the user must choose that speaker as the default in the default settings of the native operating system before joining the meeting. To choose the default speaker, follow instructions pertinent to your operating system.

  • Mac OS
  • Windows
    1. In the search box on the taskbar, type Control Panel, then select it from the results.
    2. Select Hardware and Sound from the Control Panel, and then select Sound.
    3. In the Playback tab, right-click the listing for your audio device, select Set as Default Device, and then select OK.

How can I restore meeting audio after reloading the MiTeam Meetings web application during a meeting in Firefox browser?

After joining a meeting via the MiTeam Meetings web application using Firefox, if you reload the Meetings application during the meeting, you may lose the meeting audio and the Autoplay icon () will be displayed in the address bar. This is because, by default, Firefox blocks all voice media from playing. To restore the meeting audio you must modify the Autoplay settings in Firefox. See https://support.mozilla.org/en-US/kb/block-autoplay for more information.

How can I enable screen sharing in macOS?

On macOS devices, when you proceed to share your screen for the first time during a meeting, a system prompt appears: “ MiTeam Meetings” would like to record this computer’s screen. This is because of the increased security and permissions in macOS. Hence, you must allow MiTeam Meetings access to Screen Recording to share your screen during a meeting on macOS devices.

To do this,

  1. In the prompt dialog box, choose Open System Preferences and enable Screen Recording for MiTeam Meetings by using the instructions in Control access to screen recording on Mac. After you save the changes, a window opens asking you to quit MiTeam Meetings application.
  2. Click Quit Now and then reopen MiTeam Meetings. You can now join the meeting and share your screen.
Note: If you choose to Deny MiTeam Meetings access during the initial prompt or if the Screen Recording access becomes disabled, you must go into your OS System Preferences to allow access by using the instructions in Control access to screen recording on Mac and then repeat step 2.

What happens to my problem report?

  • While submitting a problem report, provide as much information as possible. This will help troubleshoot your problem quickly. Specific details are needed to correctly investigate and resolve an issue.
  • Date, time, device information, and logs are collected as part of your problem report.
  • After you report an issue, the onsite Support Contact for your account will receive an email notifying that you have reported a problem. The onsite Support Contact, while investigating the issue, might reach out to you for additional information.
  • If your Support Contact needs assistance to resolve your issue, they will escalate the report through their standard support procedures.
  • You can follow up directly with your onsite Support Contact for updates about your report.
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